Frequently Asked Questions
To get an idea of when your preorder will ship, go to the product page, and look above the white “Add To Cart” button, as it will specifically mention the estimated restock date, so you have a clear idea around when to expect an email update on your order.
Sometimes our products go into preorder because we’ve run out of stock on certain products, and we’re still waiting for our restock to arrive, but there is likely a delay.
Generally speaking, these periods can be as little as a few days, or as much as 2 weeks, depending on the circumstances and when you ordered.
Once we’ve stocked, we will immediately ship your order and you will be notified by email about it.
If for any reason you still didn’t get an email notification after the expected release date, please reach out to us by email and we’ll be more than happy to help you out! support@youngbrit.co.uk
If you are located in the UK, it will ship from London.
If you are located in the US or anywhere else, it will ship from California, USA.
If you just ordered, please contact us immediately by email, as we may still have time to adjust your order. Use the subject line: URGENT: ORDER CHANGE to expedite the matter.
We are located in London, United Kingdom, and have 2 distribution centers - one is in the USA, and the other is in the UK. Our team is based across the United Kingdom.
When your order ships, you will receive an email from us with your tracking details. You can expect an order to ship within 1-2 working days from your order date. If you didn’t receive anything, please email us at support@youngbrit.co.uk
We only accept one code per order when promotions are available. In the event we are running a site-wide sale (for example Black Friday, Christmas, Flash Sales), discounts may be temporarily disabled due to the discounts being automatically applied to each product.
It is possible you may be using an expired code, or we are running a site-wide sale. During site-wide sale promotions, discount codes are temporarily disabled, but will be usable again once the promotions are over. Case examples of this happening would be Black Friday, Christmas, or a Flash Sale.
The same return policy applies as per usual! You can return any unused watch within 30 days from Christmas Day.
The same return policy applies as per usual! You can return any unused watch within 30 days of purchase.
We offer a 30-day return/exchange period from the date of purchase. If you are unhappy with your watch, please email us with your order details. The watch must be in resale condition including the boxes, and papers. Once received, we can process an exchange or refund.
For USA/UK: Once the return label has been provided to you, you will need to return the product back to us within 3-5 days and provide written confirmation. Forgetting to return it after the 30-day returns policy will not be covered.
For International: If you are shipping a return back to us, you must notify us with the tracking link in 3-5 days. Forgetting to return it after the 30-day returns policy will not be covered.
Note: If you paid for express shipping, this cost is non-refundable, as it’s the expense incurred to ship your order expedited.
Contact us by email with your order details - support@youngbrit.co.uk For USA & UK orders, we will provide you a return label and instructions. If you are not from the USA or UK, you must use a tracked service to return the watch back to us, otherwise, you may expect significant delays as we may not be able to track your order. Please also make sure to provide the tracking link to our support team, so we may monitor it. We do not cover the return fees for this.
Once your order has been delivered to our warehouse (US or UK), it takes approximately 3 to 5 business days to process. If it is in the expected condition as discussed with our support team, we will process your refund. You will receive an email notification once it has been issued.
For USA/UK: Once the return label has been provided to you, you will need to return the order back to us within 3-5 days and provide written confirmation. Forgetting to return it after the 30-day returns policy will not be covered.
For International: If you are shipping a return back to us, you must notify us with the tracking link in 3-5 days. Forgetting to return it after the 30-day returns policy will not be covered.
Note: If you paid for express shipping, this cost is non-refundable, as it’s the expense incurred to ship your order expedited.
In USA & UK, we are able to provide you with a return label.
For international orders, we will require you to return the shipment back to us using a tracked service.
Contact us by email with your order details, and we can help prepare an exchange for you- support@youngbrit.co.uk
Yes, we offer FREE worldwide shipping to most countries. For the full list, please see the shipping times section.
USA & UK Orders: Free! There are NO taxes or duties.
International Orders: Because we ship orders to several countries worldwide, the rules on duties & customs vary substantially. You may be charged an import tax or duty when it arrives (for example - European Union or Canada). We do not cover these fees as every government handles this differently. It will be your responsibility to cover these payments, and they are non-refundable.
If you require any clarification before ordering, feel free to contact us and we’ll be happy to help you out.
In some rare cases, a package may be stated as delivered, but nothing has been received. Please reach out to us immediately by email regarding this, as it will require an investigation.
For orders above £500, a signature is required upon delivery, and therefore the responsibility is on you to ensure the package has been signed & received by you.
This may occur based on our stock levels, as we have a UK & USA facility.
For example: If you are a US customer and ordered a watch that is currently out of stock in our US facility, we will use our UK facility to ship it as fast as we can, so you are not waiting for long periods of time.
Vice versa, if you are UK-based, and our UK stock on a product is out, we'll use our US facility to ship the order to you.
This is not a common experience, but we do this to ensure you receive your order.
Your warranty begins from your date of purchase and is valid for 2 years. Your warranty is your email receipt with the order number.
Below is what we do & do not cover:
WE COVER:
- Faulty Mechanism
- Product defects
WE DO NOT COVER:
- Normal wear & tear, abuse, tampering
- Condensation (fog in glass ex: showers)
- Fading, discoloration, chemical exposure
- Batteries, theft
- Damages: Scratches, knicks, straps, broken glass, water damage, accidental, lack of care, improper use
*NOTE: In the event, a replacement is provided under your warranty, it does not reset your warranty. If you have any questions about your coverage, please feel free to email us at: support@youngbrit.co.uk
Note: We offer a warranty ONLY on our watches. No warranty on Trainers and accessories.
In the event there is an issue with your watch (ex: defect, movement issue), please contact us by email - support@youngbrit.co.uk
To resolve your issue promptly, please provide photos and/or videos of the issue for us to diagnose the problem. In addition, please provide your order details.
Alternatively, you can click here to submit an issue with your watch and we will respond back to it within 1-2 working days.
If your repair issue falls outside of our warranty guidelines (see the warranty section in our FAQ), we can help by providing you with tips and ideas to resolve problems with your watch.
For example – if the glass manages to break, we can recommend inexpensive solutions to get this resolved within a matter of hours.
Otherwise, we do not get involved with general repairs.
In the event that your watch needs fixing and is covered under warranty(see the warranty above for what we do & do not cover), we will kindly request that you usean affordable trackedservice to ship the watch back to us with the instructions provided in email correspondence.
Reimbursement will be provided to cover the shipping label costs. Please discuss this with our support (support@youngbrit.co.uk) prior to shipping anything as they will provide you clear instructions on where to send it back, otherwise, we will not be able to locate it and won’t be responsible if it gets lost.